Terms of Sale

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference

1.   Format of the Contract

These terms of sale apply to all goods supplied by Custompc.ie a trading entity of Custom Computers & Technologies Limited, whose registered office is at Unit C9 , Enterprise Business Park , O Brien Road , Carlow , Republic of Ireland . (the "Supplier").
No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
The contract is subject to your right of cancellation (see below) and can only be entered into by a person over the age of 18 in the Republic of Ireland and the United Kingdom.
The Supplier may change these terms of sale without notice to you in relation to future sales.

2.   Description and price of the goods

The description and price of the goods you order will be as shown on our website at the time you place your order with descriptions and images for illustration purposes only and can change without notice.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you may be required to pay a delivery charge for the goods.
We reserve the right to make changes to the components selected in a custom computer based on compatibility , availability as well as physical & performance limitations. We will however never reduce the specification of a component we change and if we do we would notify the customer in writing. Changes are not made based on cost of component and components substituted may cost either more of less than the selected component however will be of equal to or higher specification. Notification of changes are not guaranteed unless the change is to the physical appearance of the computer. Most changes are made based on improving the performance of the custom computer. It is vitally important for us to maintain final decision with regards to changes during the build , design and testing of a custom computer and if this is of concern please to not place your order. We guarantee that any change made will only be made to enchance performance and improve the delivery date. We guarantee never to reduce the performance of a custom computer without notifying the customer in writing and that we will do everything in our power to build a computer as ordered. Changes however are necessary and we must reserve the right to make changes at the pick , design , build and testing stages to ensure comptibility , performance and reliability of our custom computers. Technical Management decisions are final and we will not collect a computer and return to the original ordered specification after shipping to a customer. We will however always offer a reason for any change made to ensure our customers that the change has been in their interest. Most changes are related to brands rather than models and therefore are rare to even be noticied. If we however change a case we will change to a similar case in style and specifcation and notify the customers by email when possible. No change made will reduce the performance or value of the PC and the decision will have been made by a senior build technician. Changes affect less than 3% of computers built however we cannot emphasis the importance of our right to change a component should it be deemed necessary. Without this term is would not be possible to provide the service of buiding and supply custom computers. If you have any questions about this term please email sales@custompc.ie before placing your order.

3.   Payment

Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Custom Computers & Technologies Limited to terminate the contract immediately.
There will be no delivery until cleared funds are received expect where a government or corporate purchase order has been accepted. Where a government or corporate order without cleared funds has been accepted payment must be made without any terms and conditions and cannot be subject to any third party terms . If any terms and conditions are to be applied to the payment this must be in writing and be submitted prior to the placing of the order. Where payment has been withheld we reserve the right to apply interest based on the European Central Bank 30 Day Rate plus 5%.
Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4.   Delivery

The goods you order will be delivered to the address you give when you place your order and for security reasons this address cannot be changed. The delivery will take place between 8AM and 7PM Monday to Friday. The delivery must be signed for without exception and therefore a person over the age of 18 years must be available at the delivery address. Under exceptional circumstances ( agreed prior in writing ) goods can be collected from our carriers depot once photo and address ID are provided to the depot upon collection. This service is only available under exceptional circumstances and cannot be guaranteed by either the consignor or the carrier and therefore does not constitute a contract obligation.
Orders placed before 2.30 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible.
If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. Most Order are delivered within 10 Working Days.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

5.   Risk/Title

The goods are at your risk from the time of delivery.
Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

6.     Title for Business Customers

If you are a business customer until ownership of the goods has passed to you, you must:
store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Suppliers property;
Not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Suppliers behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
If you are a business customer your right to possession of the goods shall terminate immediately if:
you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts or you cease to trade; or
you encumber or in any way charge any of the goods.

7.     Your right of cancellation

You have the right to cancel the contract at any time up to the end of 14 working days after you receive the goods (see below). This right may only be exercised if the packaging is not opened and the good are returned unused. This does not apply to Business Customers who are subject to a restocking fee of a minimum of 15% plus shipping. We reserve the right to refuse to accept returns from business customers  and ask business customers to speak with their account manager. Items ordered in error which have been opened or used are subject to higher restocking fees and may be refused from Business & Private customers. Special order items cannot be returned without managment agreement and will be subject to a restocking fee .
To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the email / contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.  In all cases, as per Distance Selling regulation we will deduct the delivery / carriage costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. There will be a charge of €30, if you would like us to collect the goods via our own courier instead of sending the items yourself. Such refund will be made after deducting reasonable costs for services rendered such as postage costs, credit card processing charges, and PC assembly costs (in the case of custom built computers €185).
Except in the case of faulty goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. It is important that any item returned must be complete and sealed if being returned under DSR.
You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. Custom PC systems that are built to customer specifications and the following cancellation charges apply:
Custom Build and built-to-order
Order Status - Processing             
higher of €50 or 6% of Invoice Value
Order Status - Pre Build Stage
higher of €100 or 15% of Invoice Value
Order Status - Build Stage
higher of €185 or 25% of Invoice Value
Order Status - Dispatched/Delivered 
higher of €375 or 45% of Invoice Value
Once you confirm your order as correct a standard cancellation fee will be at the expense of the customer.
An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.
In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer.
 Orders placed during COVID19 Restrictions cannot be changed , updated or cancelled and will shipped as ordered. COVID 19 Restrictions are in place from the 16th of March 2020 Until Further Notice.
If however an order has not changed from PENDING / PROCESSING stage then the order can be VOIDED ( Same Day ) . Orders move from the PENDING/PROCESSING stage usually within 1 Day from when order is placed. No orders can however be changed or updated and will be cancelled within these terms. We are resonable and we would ask any customer who makes a mistake for example to email sales@custompc.ie and we will endeavour to find a solution that suits you. Information https://www.custompc.ie/Frequently-Asked-Questions - Term 7.10 will be removed as soon as possible however must stay in place during covid19 restrictions. If you want to cancel an order during covid19 restrictions after receipt please complete an RMA request and return the parcel as normal ( Courier Deliveries Only Accepted ). Changes to Custom PC and Laptop orders are possible unless the PC is at the Build stage so please email sales@custompc.ie

8.     Warranty

All goods (excluding TFT's - see 8.5 & 8.6 below) supplied by the Supplier are warranted free from defects for 12 months from the date of invoice. This warranty does not affect your statutory rights as a consumer. TFT Monitors are Only covered by Manufacturers Warranty.
Where goods are provided with a warranty period greater than 12 months, the first 12 months of the warranty covers all parts and labour costs, where as any subsequent period of the warranty cover only relates to labour costs only. e.g. If a product is sold with a 3 year warranty, the first 12 months covers parts and labour, and the next 24 months covers labour costs only. Manufacturers Warranty is included with all purchases and after 15 days any warranty issue should be directed first to the manufacturer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.
If the goods supplied to you are damaged on delivery, you should notify the us in writing at our Help Centre HELPCENTRE.CUSTOMPC.IE within 48 hours of delivery or you can call us on 01 524 0570 however if there is damage we will still need to be informed in writing.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the Contact Us section of the website, as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. Failure to do so will mean that the said defect occurred at the time when it is actually reported to us.
Our Custom Desktop PCs & Laptops feature Anti Tamper Stickers which allow us to know if a PC has been opened and inside your PC the internal components will have a 3D Hologram Sticker showing they are cover by Warranty by Custom Computers & Technologies Limited. We do not and have never VOIDED a warranty because a desktop PC or laptop has been opened however if our technicians conclude any damage found is related to the opening of the PC we reserve the right to apply a repair charge or refuse warranty . You have the right to upgrade any custom desktop pc however the work should be carried out by a qualified professional. The Warranty Anti Tamper sticker is there to protect you and your rights and we assure all customers that this sticker is their for their protection. If you would like information on this please contact our Help Centre at HELPCENTRE.CUSTOMPC.IE . 
Under the terms of sale any PC or LAPTOP customised for a customer which fails due to a faulty/damaged component ,manufacture issue, transit damage , third party interference or has customer induced damage will be repaired subject to the terms of the warranty . A faulty component will be replaced like for like. A PC or LAPTOP which has been customised is not eligible for a replacement PC or LAPTOP unless the damage is deemed to render the PC or LAPTOP beyond repair. If the damage is third party or customer induced we reserve the right to refuse to repair or to apply a charge for transit , component and labour to return to working order. Management decisions are final however a formal letter of report will be provided should there be a dispute and we welcome inspection of our decision by a qualified independent third party. 
As with most online computer retailers, the above warranty excludes dead pixel issues so long as they fall within the level of Acceptable Defects as defined in ISO 13406-2. All TFT Monitors sold by the Supplier fit the ISO13406-2 Spec in Class II, which is the common class for consumer equipment

Returns can only be accepted through our RMA Portal at rma.custompc.ie . No returns will be accepted without a valid Returns Authorisation number which can be obtained though our RMA portal.

If your Custom Desktop PC or Laptop develops a problem outside of the Warranty Period you can still available of Support from Custom Computers & Technologies Limited through our Help Centre @ HELPCENTRE.CUSTOMPC.IE . Repairs outside of warranty may be subject to charges however we will always to all in our power to assist our customers to resolve their problem as quick as possible and to keep the costs as low as possible.

Components within a custom pc or laptop ( example memory modules , cpus , fans , hdds , sdds , etc. ) are covered by the computer warranty and are not covered under component warranty. We cannot accept back components when we have supplied a computer. Custom Laptops and Custom Desktop PCs supplied by the company are finished goods commonly referred to as computers and withn our terms and computers a computer is deemed finished goods. If we supply a computer we will not accept as a return components from within the computer. If a component is considered to have failed during warranty then the computer must be returned in cables , monitors , keyboard , mice and any other accessoory which may have been purchased with the computer. We are not responsible for any third part components installed in a computer returned under warranty and any third party components are not covered by warranty. We reserve the right to apply a service charge where we find third party components within a computer.
Computer Warranty does not cover software applications including Windows , Security , Games or any other software installed on the computer. Computer Warranty Covers the Hardware Only and we reserve the right to apply a service charge or refuse warranty were the issue found is related to software.
Computers must be returned in original packing and this includes outer boxes and foam inserts to ensure no damage during transit should a computer need to be returned for any reason. We nor our insurers are responsible for damage were an item is not correctly packed.

If you build your own computers using components or parts purchased from us then your warranty covers the individual components/parts and you do not have warranty on the computer you have built. This means that we can only accept returns under warranty of components/parts and we cannot accept returns of PCs. You must be able to problem solve your build  problems and then only return the component / part which you believe is faulty. If you want us to complete your build the minimum cost to collect , return and build the PC from the components will be €169.99 plus €29.99 for Collect & Return with FASTWAY.IE . We can only assist when all of the components/parts have been purchased from ourselves. It is important to understand that we cannot warranty work carried out by a customer and if a customer builds their own computer then only the components are covered by manufacturers warranty.


Collections under our Collect & Return Warranty can only me made from the original delivery address and the returning item must be packed safely for its return journey. You must make yourself available at the original delivery address during business hours on the stated day to ensure the returning item can be collected by our carrier. This is a free service however we reserver the right to charge for failed collections. Should it be deemed any computer collected is not covered by warranty then the charge applied for collection and return is €29.99

9.     Limitation of Liability

Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
Such loss or damage is not a reasonably foreseeable result of any such breach;
Any increase in loss or damage resulting from breach by you of any term of this contract.
Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Suppliers negligence or fraudulent misrepresentation.
If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

10.     Data Protection

The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

11.     Images

Product images are for illustrative purposes only and may differ from the actual product.


These terms of sale and the supply of the goods will be subject to Irish law and the Irish courts will have jurisdiction in respect of any dispute arising from the contract.

Our Privacy Policy

1. Cookies and Traffic Data

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. They are widely used in order to help websites work, or work more efficiently, as well as to provide general usage information to the owners of the site. We're currently looking into making further improvements to our privacy policy and how cookies are managed on our website, so please check back here for updates.

There are different types of cookies

Session Cookies - We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant) and we also use session cookies in the VSP Admin reporting system to remember customer information used to complete transactions through the VSP Terminal. Our session cookies may contain your customer account number, company name and email address. These session cookies are deleted when you close your browser or leave your session in the product or service.

Persistent Cookies - Persistent cookies enable our website, product or service to “remember who you are” and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.

Web analytics and similar services - Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

We also use cookies and similar software known as web beacons or pixels to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

Cookies On Our Wesite

Google Analytics ( Helps with our advertising ) - Mailgun ( helps send our emails ) - Zendesk ( Provides our Support ) - Shopping Cart ( Magento powers our website) - MailerLite ( Provides our Newsletter Functionality )

We also have Hootesuite & Add to this to help our customers share information on our website across multiple social media platforms.

How to disable cookies

Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website www.youronlinechoices.co.uk. If you disable cookies we cannot guarantee the performance of our website and we would ask you to consider this carefully before disabling cookies. We have listed above the cookies used on our website.